Kidozland – Terms, Conditions & Policies

Thank you for choosing Kidozland! To ensure a smooth and positive experience for all families, we ask that you review and adhere to the following policies:

1. Payment Policy

All sessions (including Open Play, Small Group Programs, and Special Events) must be fully paid in advance to secure your spot.

Bookings are only confirmed upon receipt of payment.

Walk-ins are not guaranteed entry and are subject to availability.

2. Late Payment Policy

Invoices must be paid within 7 days of the original issue date.

A $10 late fee will be added to any unpaid balance after 7 days.

If payment is not received within 14 days, any scheduled sessions will be automatically forfeited, and no refunds or credits will be issued.

3. No-Show & Absence Policy

If a child misses a scheduled session, no refunds or exchanges will be issued, including cases due to illness.

For birthday parties only, rescheduling is allowed (once) due to sickness or emergency, based on availability.

4. Cancellation Policy

Kidozland reserves the right to cancel, reschedule, or modify any session, event, or booking at our discretion for operational or safety reasons.

In such cases, clients will be notified in advance and offered an alternative option or refund where applicable.

5. Refund Policy

All purchases and bookings are non-refundable.

Refunds will only be granted if Kidozland initiates a cancellation and an alternative option is not possible.

By attending or registering for any Kidozland programs or services, you agree to these terms. Your cooperation helps us maintain a joyful and safe environment for all families!

Kidozland Privacy Policy

**Effective Date:04/19/2025

At Kidozland , we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following types of information:

- Parent/Guardian Name and Contact Information (email, phone number)

- Child’s Name, Age, and Special Notes (allergies, emergency info)

- Payment details via secure third-party processors (e.g., Stripe, Razorpay)

- Attendance records and booking history

- Photos or videos from events (with prior consent)

2. How We Use Your Information

Your information is used strictly for the following purposes:

- To process and confirm bookings

- To contact you regarding your sessions or child’s participation

- To inform you of schedule changes, promotions, or new programs

- To ensure the safety and care of your child during their time at Kidozland

- With your permission, to share event photos on social media or promotional materials

3. Photo/Media Consent

Photos or videos may be taken during classes or events. These may be used for promotional purposes (e.g., website, social media) **only with your consent**. If you wish to opt out, please notify us in writing.

4. Data Protection & Storage

-Your personal information is stored securely and only accessible to authorized staff.

-We do not sell, rent, or share your personal information with third parties for marketing purposes.

-Payment information is handled securely via third-party platforms — we do not store credit card numbers.

5. Your Rights

You may at any time:

- Request to view or update your personal information

- Withdraw media consent

- Request deletion of your account and associated data (excluding financial records required by law)

6. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available at our studio and on our website. Continued use of our services after any update constitutes your acceptance of the new terms.

7. Contact Us

For questions about this policy or to make a request regarding your data, please email at:

kidoz@kidozland-playcafe.com

8.Data Breach Procedure

In the unlikely event of a data breach:

We will investigate and assess the scope immediately.

Affected individuals will be notified within 72 hours if there is a risk to their rights or privacy.

We will report the breach to relevant authorities if required.

Steps will be taken to prevent future incidents, including system updates and access audits.

9.When & Why We Share:

We only share your data when it’s necessary for services you’ve agreed to, such as:

• Payment Processing: When you make a booking, your payment details are securely handled by third-party platforms like PayPal or Stripe. These services collect and process your payment information on our behalf.

• Website & Account Management: Our website hosting provider may access limited information to maintain account functionality, security, and site performance.

• Booking & Communication Tools: Your contact details may be used through integrated systems to send class reminders, updates, or confirmations.

We do not sell or misuse your personal information, and all third parties we work with are required to follow data protection practices that align with our own.

10.How Long We Keep Your Information

At Kidozland we keep your personal information only for as long as we truly need it—to provide our services, meet legal requirements, or support your ongoing experience with us.

Retention Timeframe:

We hold on to your information:

• As long as your child is enrolled in programs with us

• To complete any pending bookings or communications

• As required by law (like tax or payment records)

  Want Your Info Removed?

You can request deletion of your personal data at any time by contacting us directly. We’ll be happy to remove what we can from our records.

Please note: If your data is stored with third-party providers (like PayPal or website hosts), we’ll guide you—but you may need to contact them separately to request deletion.